Terms and Conditions
Online Returns Policy & Procedure
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days from delivery.
If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.
If you require a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your returned goods, provided that you have returned the goods to us in their original condition at our distribution centre within 14 working days of delivery.
Refunds will only be made against the original Credit/Debit/Paypal Account used
If you cancel your order but do not return such goods to us within 14 working days, we shall be entitled to collect such goods from you and to charge you for the direct costs of collecting the goods. You should note these charges (which may be deducted from a refund) are likely to exceed the costs of you returning the goods. Until such goods are returned to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.
We cannot and will not accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.
Our products are for exact use as stated only. Despite the pure and natural nature of our products, some people react or are allergic to certain substances. Whilst allergic reactions are extremely rare and unexpected, we cannot be responsible for allergies to products or mis-use and resultant ailments if any. We recommend you consult with a professional prior to using any new product if you are prone to sensitivities or have concerns.
We shall not be responsible for any injury, loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly.
Each user waives and releases us to the full extent permitted by law from any and all claims relating to the usage of their products.
Restrictions on Liability and Disclaimer of Damages.
You assume full responsibility and all risks arising from use of this site.
Neither we nor any of our affiliates will be liable for any damages or injury caused by any error, omission, delay in transmission, computer virus, line failure, or other defect that disrupts your access to or enjoyment of this site. We will not be liable for any damages, including special or consequential damages, that result from your use of, or inability to use, the materials in this site. This limitation may not apply to you to the extent applicable law disallows an exclusion of liability for incidental or consequential damages. Our total liability to you (for all losses, damages and causes of action) will not exceed the amount you paid to access this site.
We do not warrant or make any representations regarding the correctness, accuracy, or reliability of any material presented on this site. The material in this site could include technical inaccuracies or typographical errors.
In no event will we, any of our affiliates, their respective officers, directors, employees, agents, representatives, information providers, and licensors, and the respective heirs and assigns of each of them be liable for any damages of nature, including direct, indirect, incidental, consequential, exemplary, special (including lost profits), punitive, or other damages arising from or in connection with the existence or use of this site, regardless of whether we or any of the other entities or persons listed above have been advised as to the possibility of those types of damages. This disclaimer includes damages to, or for viruses that may infect, your computer equipment. If you rely on this site or any information, product, or service available through this site, you do so at your own risk.
Everything on the site is provided to you "as is" and we make no representations or warranties of any kind or nature with respect to the site. We disclaim all representations and warranties, express or implied, created by law, contract, or otherwise, including any warranties of merchantibility, fitness for a particular purpose, title, or non-infringement. We make no representation or warranty that access to the site will be available on a timely basis, will be uninterrupted, or that the information contained on the site will be timely or error free. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.
You agree to indemnify and hold harmless us, our affiliates, agents, vendors, and licensors, and our and their respective employees, owners, and representatives, against all claims, of whatever nature, that arise out of any breach by you of this agreement or your use of this site.
This site may be linked to other sites that are not maintained by us. We are not responsible for the content or accuracy of those other sites, nor for the privacy policies or practices of the operator of any other site. The inclusion of any link to another site does not imply endorsement by us of that site.